Frequently Asked Questions
Everything you need to know about your DJI gear and orders.
What is the standard shipping timeframe for drone orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, though express options are available at checkout.
Does my DJI product come with a manufacturer warranty?
Yes, all new DJI products come with a standard limited warranty that covers manufacturing defects. The duration varies by component, typically ranging from 6 to 12 months.
What is your return policy for opened electronics?
You can return products within 14 calendar days of receiving them. To be eligible for a full refund, the item must be in new or like-new condition with all original packaging and no activation history.
How can I track my package after it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and financing options through Affirm for qualifying purchases.
Do I need to register my drone before my first flight?
While we provide the hardware, you are responsible for checking local aviation regulations. In many regions, drones over 250g must be registered with national civil aviation authorities.